User Guide

HP OfficeJet 8010 series

HP company notices

THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.

ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF

HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS

WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL

WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.

- Read and understand all instructions in the documentation that comes with the printer.

- Observe all warnings and instructions marked on the product.

- Unplug this product from wall outlets before cleaning.

- Do not install or use this product near water, or when you are wet.

- Install the product securely on a stable surface.

- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

- If the product does not operate normally, see Solve a problem.

Understand the printer parts ................................................................................................................................. 6

Use the printer control panel ................................................................................................................................. 9

Paper basics ......................................................................................................................................................... 12

Load paper ........................................................................................................................................................... 15

Load an original on the scanner glass ................................................................................................................. 25

Load an original in the document feeder ............................................................................................................ 27

Update the printer ............................................................................................................................................... 28

Open the HP printer software (Windows) ............................................................................................................ 29

Use the HP Smart app to print, scan, and troubleshoot ..................................................................................... 30

Turn the printer o .............................................................................................................................................. 31

Copy ..................................................................................................................................................................... 44

Scan ...................................................................................................................................................................... 45

Tips for copy and scan success ............................................................................................................................ 51

4 Web Services ............................................................................................................................................... 52

What are Web Services? ....................................................................................................................................... 53

Set up Web Services ............................................................................................................................................. 54

Print with HP ePrint ............................................................................................................................................. 56

Remove Web Services .......................................................................................................................................... 57

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5 Work with cartridges ................................................................................................................................... 58

Anonymous usage information storage .............................................................................................................. 68

Cartridge warranty information .......................................................................................................................... 69

6 Network setup ............................................................................................................................................. 70

Set up the printer for wireless communication ................................................................................................... 71

Change network settings ..................................................................................................................................... 74

Use Wi-Fi Direct .................................................................................................................................................... 75

7 Printer management tools ........................................................................................................................... 78

Toolbox (Windows) .............................................................................................................................................. 79

Embedded web server ......................................................................................................................................... 80

8 Solve a problem ........................................................................................................................................... 83

Maintain the printer ........................................................................................................................................... 106

Restore original factory defaults and settings ................................................................................................. 110

HP support ......................................................................................................................................................... 111

9 Technical information ................................................................................................................................ 112

Specications ..................................................................................................................................................... 113

Regulatory notices ............................................................................................................................................. 115

Environmental product stewardship program .................................................................................................. 121

Index ........................................................................................................................................................... 129

iv ENWW

1 Get started

Understand the printer parts

Use the printer control panel

Paper basics

Load paper

Load an original on the scanner glass

Use the HP Smart app to print, scan, and troubleshoot

Turn the printer o

ENWW 1

The printer provides a number of features that make it accessible for people with disabilities.

● Visual

For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging

website (www.hp.com/accessibility).

2 Chapter 1 Get started ENWW

HP is committed to helping you optimize your environmental footprint and empowering you to print

responsibly—at home or in the oice.

For more detailed information about environmental guidelines that HP follows during the manufacturing

process, see Environmental product stewardship program. For more information about HP's environmental

initiatives, visit www.hp.com/ecosolutions.

Quiet Mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode

Use the following instructions to change the period of inactivity before the printer sleeps.

1. From the printer control panel, touch ( Setup ).

2. Touch Power Management, touch Sleep Mode, and then touch the desired option.

This feature turns the printer o after 8 hours of inactivity to help reduce energy use. Auto-O turns the

printer o completely, so you must use the Power button to turn on the printer again.

If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending

after 5 minutes of inactivity to help reduce energy use.

● Auto-O is enabled when the printer is turned on, if the printer does not have network or Wi-Fi Direct

capability or is not using these capabilities.

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer

with USB connectivity establishes a USB connection.

ENWW HP EcoSolutions (HP and the Environment) 3

Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when

Quiet Mode is o by default.

2. Touch Quiet Mode.

3. Touch On or O next to Quiet Mode.

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ENWW HP EcoSolutions (HP and the Environment) 5

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper

types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All

papers with the ColorLok logo are independently tested to meet high standards of

reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,

and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in

a variety of weights and sizes from major paper manufacturers.

If you want the best print quality, HP recommends using HP papers that are specically designed for the type

of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

● HP Premium Plus Photo Paper

● HP Everyday Photo Paper

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newsletters. They are heavyweight for an impressive look and feel.

● HP Brochure Paper Glossy or HP Professional Paper Glossy

mailers, and calendars.

Everyday printing

All the papers are listed below for everyday printing feature ColorLok Technology for less smearing, bolder

blacks, and vivid colors.

● HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-

sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.

● HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more

substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer

lasting documents.

● HP Oice Paper

HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are

available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All

papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,

and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.

Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

ENWW Paper basics 13

For the best results, observe the following guidelines.

● Load only one type and one size of paper at a time into a tray or document feeder.

● Make sure the paper is loaded correctly when loading from the input tray or document feeder.

● Do not overload the tray or document feeder.

● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the

Media that contains staples or clips

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1. Pull out the input tray.

NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type

or size.

2. Slide the paper-width guides to the edges of the input tray.

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3. Insert the paper in portrait orientation and with the side to be printed facing down.

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5. Reinsert the input tray into the printer.

NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type

or size.

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2. Slide the paper-width guides to the edges of the input tray.

3. Press the button near the front left of the tray to extend the input tray.

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4. Insert the paper in portrait orientation and with the side to be printed facing down.

Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.

Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.

NOTE: Do not load paper while the printer is printing.

5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.

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6. Reinsert the input tray into the printer.

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2. Slide the paper-width guides to the edges of the input tray.

3. Insert the envelope in portrait orientation and with the side to be printed facing down.

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By default, if the printer is connected to a network and Web Services has been enabled, the printer

automatically checks for updates.

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After installing the HP printer software, depending on your operating system, do one of the following:

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the

icon with the printer name.

● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the

printer name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select

ENWW Open the HP printer software (Windows) 29

HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and

images through email, text messages, and popular cloud and social media services (such as iCloud, Google

Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

30 Chapter 1 Get started ENWW

power cord or turning o a power strip.

ENWW Turn the printer o 31

2 Print

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Print documents

Print brochures

Print on envelopes

To print documents (Windows)

1. Load paper in the input tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more

information on the HP software, see Printer management tools.

5. Select the appropriate options.

● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the

Tray Selection area, select the appropriate print quality in the Quality Settings area, and then

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

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To print brochures (Windows)

2. On the File menu in your software application, click Print .

3. Make sure your printer is selected.

5. Select the appropriate options.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Avoid envelopes with the following characteristics:

● Very slick nish

● Self-stick adhesives, clasps, or windows

● Thick, irregular, or curled edges

● Areas that are wrinkled, torn, or otherwise damaged

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NOTE: To set print settings for all print jobs, make the changes in the HP software. For more

information on the HP software, see Printer management tools.

5. Select the appropriate options.

● On the Layout tab, select Portrait or Landscape orientation.

● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the

Tray Selection area, select the appropriate print quality in the Quality Settings area, and then

select the appropriate color in the Color area.

● Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair

the quality of your printout. Photo paper should be at before printing.

TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or

tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this

time, this website might not be available in all languages.)

To print a photo from the computer (Windows)

1. Load paper in the input tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

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5. Select the appropriate options.

select the appropriate color in the Color area.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

Control Panel, and then click View devices and printers under Hardware and Sound. Select the

printer name, and click Print server properties .

Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices

and printers. Click or tap the printer name, and click or tap Print server properties.

and select Print server properties.

2. Select the Create a new form checkbox.

3. Enter the name of the custom size paper.

36 Chapter 2 Print ENWW

2. From the File menu in your software application, click Print.

4. Click the button that opens the Properties dialog box.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more

information on the HP software, see Printer management tools.

5. On the Layout tab or Paper/Quality tab, click the Advanced button.

6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

7. Select any other print settings that you want, and then click OK.

8. Click Print or OK to begin printing.

Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more

information on the HP software, see Printer management tools.

5. Select the appropriate options.

ipping paper option from the Print on Both Sides drop-down list.

● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the

Tray Selection area, select the appropriate print quality in the Quality Settings area, and then

select the appropriate color in the Color area.

● Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

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The Copy menu on the printer display allows you to easily select number of copies and color or black and

white for copying on plain paper. You can also easily access advanced settings, such as changing the paper

type and size, adjusting the darkness of the copy, and resizing the copy.

4. Touch (Settings) to specify paper size, paper type, quality, or other settings.

set it to ON.

5. Touch Start Black or Start Color to start the copy job.

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You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a

computer or an email recipient.

When scanning a borderless original, use the scanner glass and not the document feeder.

TIP: If you have problems scanning documents, see Copy and scan issues.

Create a new scan shortcut (Windows)

In addition, on Windows computers, the printer software must be running prior to scanning.

To enable the scan to a computer feature (Windows)

If the printer is connected to the computer with a USB connection, the feature for scanning to computer is

If you are using network connection, follow these instructions if the feature has been disabled, and you wish

4. Click Enable.

To scan an original to a computer from the printer control panel

Make sure the printer has already connected to the computer before scanning.

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

2. Touch Scan from the control panel, and then select your Computer name.

3. Touch Start Scan.

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troubleshoot.

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan

using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before

saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,

Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section

below, depending on the type of device you are using.

3. Tap the scanning option you want to use.

46 Chapter 3 Copy and scan ENWW

● If you are using the device camera, make sure you are in a well-lit area, and the photo or document

does not blend in with the surface it rests on.

● If you are using the printer scanner, tap the Settings icon to select the input source and change the

scan settings, and then tap the Scan icon.

Scan from the printer to your Mac device

3. On the Home screen of HP Smart app, make sure your printer is selected.

4. Click the Scan tile.

5. From the Scan window, make the desired changes, and then click Scan.

6. In the scan preview, click Edit to make the desired changes, and then apply the changes.

To scan a document or photo using the printer scanner

Select Glass from the Source drop-down list.

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

ENWW Scan 47

device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot.

2. Select Scan, and then select Camera.

saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

To edit a previously scanned document or photo

5. Make other adjustments if necessary:

saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer

to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

For more information, see Embedded web server .

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To scan using Webscan

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

scan and save photos in PNG format, rather than JPEG.

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

3. In the printer software, click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog box to review and modify detailed settings.

For more information, see Change scan settings (Windows).

You can modify any of the scan settings either for a singular use or save the changes to use permanently.

ENWW Scan 49

3. In the printer software, click Scan a Document or Photo .

5. Click each section at the left of the detailed settings pane to review the settings in that section.

6. When you have nished changing settings, do one of the following:

nished.

can reuse them next time. Otherwise, the changes only aect the current scan. Then click Scan .

Go online to learn more about using the HP Scan software. Learn how to do the following:

● Customize scan settings, such as image le type, scan resolution, and contrast levels.

● Scan to network folders and cloud drives.

● Preview and adjust images before scanning.

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Use the following tips to copy and scan successfully:

● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as

part of the image.

● Load your original print-side down on the scanner glass and align it with the marking on the rear left

corner of the glass.

● To make a large copy of a small original, scan the original into the computer, resize the image in the

● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the

software.

● If you want to scan a document with several pages into one le instead of multiple les, start the scan

contrast with the surface it is lying on.

ENWW Tips for copy and scan success 51

4 Web Services

52 Chapter 4 Web Services ENWW

The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain

documents, print them faster with less hassle, and all without using a computer.

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,

from any location. It's as simple as sending an email to the email address assigned to your printer when

NOTE: You can sign up for an account on HP Connected (might not be available in all countries/

regions), and sign in to congure the ePrint settings.

Once you have signed up for an account on HP Connected (might not be available in all countries/

regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control

ENWW What are Web Services? 53

Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge is used for

health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage,

visit www.hp.com/go/learnaboutsupplies and click HP Ink. (You might need to select your country/region

using the Select Country button on the page.)

60 Chapter 5 Work with cartridges ENWW

You can check the estimated ink levels from the printer software or from the printer control panel.

To check the estimated ink levels from the printer control panel

● From the printer control panel, touch (Ink) to check the estimated ink levels.