HP Photosmart 7520 Series
Contents
1 HP Photosmart 7520 Series Help...................................................................................................................................3
2 Get to Know the HP Photosmart
Printer parts..........................................................................................................................................................................5
Control panel features..........................................................................................................................................................6
Tips for getting to know the printer.......................................................................................................................................7
3 How do I?..........................................................................................................................................................................9
4Print
Print photos from a memory card.......................................................................................................................................11
Select Print Media..............................................................................................................................................................13
Load media.........................................................................................................................................................................13
Recommended papers for photo printing ..........................................................................................................................16
Recommended papers for printing and copying.................................................................................................................16
Tips for print success..........................................................................................................................................................17
5 Copy and scan
Scan to a computer, memory device, or email...................................................................................................................19
Copy text or mixed documents...........................................................................................................................................20
Tips for copy and scan success.........................................................................................................................................21
6 Use Web Services
Print with HP ePrint............................................................................................................................................................23
Use HP Print Apps..............................................................................................................................................................24
Visit the HP ePrintCenter website......................................................................................................................................24
Tips for using Web Services...............................................................................................................................................24
7Fax
Send a fax..........................................................................................................................................................................25
Receive a fax......................................................................................................................................................................29
Set up speed-dial entries....................................................................................................................................................32
Change fax settings............................................................................................................................................................33
Fax and digital phone services...........................................................................................................................................36
Fax over Internet Protocol..................................................................................................................................................37
Use reports.........................................................................................................................................................................37
8 Work with cartridges
Check the estimated ink levels...........................................................................................................................................41
Clean cartridges automatically...........................................................................................................................................41
Align printer........................................................................................................................................................................41
Replace the cartridges.......................................................................................................................................................42
Order ink supplies..............................................................................................................................................................44
Cartridge warranty information...........................................................................................................................................44
Tips for working with ink.....................................................................................................................................................45
9 Connectivity
Add the HP Photosmart to a network.................................................................................................................................47
Change from a USB connection to a wireless network......................................................................................................48
Connect a new printer........................................................................................................................................................49
Change network settings....................................................................................................................................................49
Wireless Direct...................................................................................................................................................................49
Tips for setting up and using a networked printer..............................................................................................................50
Advanced printer management tools (for networked printers)...........................................................................................50
10 Solve a problem
Get more help.....................................................................................................................................................................53
1
Register the product...........................................................................................................................................................53
Clear the paper jam............................................................................................................................................................53
Clear carriage jam..............................................................................................................................................................55
Solve print problem............................................................................................................................................................55
Solve copy and scan problem............................................................................................................................................55
Solve networking problem..................................................................................................................................................56
HP support by phone..........................................................................................................................................................56
Additional warranty options................................................................................................................................................57
Cartridge supply upgrade...................................................................................................................................................57
Prepare printer...................................................................................................................................................................57
Check cartridge access door..............................................................................................................................................57
Printhead failure.................................................................................................................................................................57
Printer failure......................................................................................................................................................................58
Ink cartridge problem..........................................................................................................................................................58
SETUP cartridges...............................................................................................................................................................59
11 Technical information
Notice.................................................................................................................................................................................61
Cartridge chip information..................................................................................................................................................61
Specifications.....................................................................................................................................................................62
Environmental product stewardship program.....................................................................................................................63
Regulatory notices..............................................................................................................................................................69
12 Additional fax setup
Set up faxing (parallel phone systems)..............................................................................................................................77
Serial-type fax setup...........................................................................................................................................................96
Test fax setup.....................................................................................................................................................................97
Index........................................................................................................................................................................................99
2
Chapter 1
4 HP Photosmart 7520 Series Help
2 Get to Know the HP Photosmart
• Printer parts
•
Control panel features
•
Tips for getting to know the printer
Printer parts
• Front view of the printer
1Lid
2 Lid Backing
3Glass
4 Color graphics display (also referred to as the display)
5 Memory Card slots LED
6 Memory Card slots
7 USB Drive slot
8 Photo tray
9 Paper-width guide for the photo tray
10 Paper tray extender (also referred to as the tray extender)
11 Paper-width guide for the main tray
12 Main tray (also referred to as the input tray)
13 Output tray
14 Wireless LED
15 On button
16 Cartridge door
17 Automatic document feeder
18 Automatic document feeder tray
• Top and rear views of the printer
Get to Know the HP Photosmart 5
19 Cartridge access area
20 Printhead assembly
21 Model number location
22 Rear USB port
23 Power connection (Use only with the power adapter supplied by HP).
24 Two-sided printing accessory
Control panel features
The touch screen display shows menus, photos, and messages. You can touch and drag your finger horizontally
to scroll through photos and vertically through menu options.
Chapter 2
6 Get to Know the HP Photosmart
1 Display: The touch screen display shows menus, photos, and messages. You can flick horizontally through photos and
vertically through list menus.
2 Home: Returns to the Home screen (the default screen when you turn on the product.
3 Web Services: Opens the Web Services menu, which displays status details. You can also change settings and, if Web
Services is enabled, print out a report..
4 Wireless Settings: Opens the Wireless menu where you can see wireless properties and change wireless settings.
5 Ink Levels: Opens the Ink Levels menu showing estimated ink levels.
6 Settings: Opens the Settings menu where you can change product settings and perform maintenance functions.
7 Help: From the Help screen, lists the topics for which help is available. From other screens, provides help applicable to
the current screen.
8 Apps: Provide quick and easy way to access and print information from the Apps, such as maps, coupons, coloring
pages, and puzzles.
9 Back: Returns to the previous screen on the display.
10 Photo: Opens the Photo menu where you can view, edit, print, and save your photos.
11 Copy: Opens the Copy menu where you can preview your copy, edit for size and darkness, select black or color, and
select the number of copies. You can also change settings to make 2-sided copies, or select size, quality, and paper
type.
12 Scan: Opens the Choose Scan Destination menu, where you can select a destination for your scan.
13 Fax: Displays a screen where you can send a fax, or choose fax settings.
14 Cancel: Stops the current operation.
Tips for getting to know the printer
Use the following tips to get to know the printer:
• Learn how to manage print apps for printing recipes, coupons, and other content from the web.
Click here to
go online for more information.
Tips for getting to know the printer 7
Chapter 2
8 Get to Know the HP Photosmart
Chapter 3
10 How do I?
4Print
Print photos from a memory card
Related topics
•
Load media
•
Tips for print success
Print photos from a memory card
Do one of the following:
Print photo on small-size paper
1. Load paper.
▲ Load up to 10 x 15 cm (4 x 6 inch) photo paper print side down in photo tray.
Load photo paper in the photo tray
2. Insert a memory device.
Insert a memory device
3. Select photo.
a.Touch Photo on the Home screen.
b.Touch View & Print.
c. Flick left or right to scroll through the photos.
d. Touch photo you want to print.
e. Touch up arrow to increase number of copies.
4. Print photo.
a.Touch Print to preview print job.
b.Touch Print.
Print 11
Print photo on full-size paper
1. Load paper.
▲ Load full-size photo paper print side down in the main input tray.
Load paper
2. Insert a memory device.
Insert a memory device
3. Select photo.
a.Touch Photo on the Home screen.
b.Touch View & Print.
c. Flick left or right to scroll through the photos.
d. Touch photo you want to print.
e. Touch up arrow to increase number of copies.
4. Change page layout.
a.Touch Print to preview print job.
b.Touch Print Settings to change print settings.
c.Touch Layout.
d.Touch 8.5x11.
5. Print photo.
▲ Touch Print.
Memory cards and slots
Your printer has one of the following configurations and supports the memory card types listed below.
Chapter 4
12 Print
1 Memory Stick Duo or Pro Duo, Memory Stick Pro-HG
Duo, or Memory Stick Micro (adapter required)
2 MultiMedia Card (MMC), MMC Plus, Secure
MultiMedia Card, MMC Mobile (RS-MMC; adapter
required), Secure Digital (SD), Secure Digital Mini,
Secure Digital High Capacity (SDHC), Secure Digital
Extended Capacity (SDXC), or TransFlash MicroSD
Card (adapter required),
- Or -
1 Memory Stick Duo or Pro Duo, Memory Stick Pro-HG
Duo, or Memory Stick Micro (adapter required)
2 Secure Digital (SD), Secure Digital Mini, Secure Digital
High Capacity (SDHC), Secure Digital Extended
Capacity (SDXC), or TransFlash MicroSD Card
(adapter required),
Select Print Media
The printer is designed to work well with most types of office media. Use HP media for optimum print quality. Visit
the HP Web site at
www.hp.com for more information about HP media.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers
with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and
produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
To purchase HP papers, go to
Shop for Products and Services and select ink, toner and paper.
Load media
▲ Do one of the following:
Load 10 x 15 cm (4 x 6 inch) paper
a. Raise photo tray lid.
❑
Raise photo tray lid and slide paper-width guide outwards.
b. Load paper.
❑
Insert stack of photo paper into photo tray with short edge forward and print side down.
Memory cards and slots (continued)
Load media 13
❑
Slide stack of paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs
are closest to you.
❑
Slide paper-width guide inward until it stops at edge of paper.
c. Lower photo tray lid.
Load A4 or 8.5 x 11 inch paper
a. Raise the photo tray.
❑
Slide paper-width guide outwards.
❑
Remove all paper from the main input tray.
b. Load paper.
❑
Insert stack of paper into main input tray with short edge forward and print side down.
❑
Slide stack of paper forward until it stops.
❑
Slide paper-width guide inward until it stops at edge of paper.
Chapter 4
14 Print
❑
Lower the photo tray.
Load envelopes
a. Raise the photo tray.
❑
Slide paper-width guide outwards.
❑
Remove all paper from the main input tray.
b. Load envelopes.
❑
Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and
facing up.
❑
Slide stack of envelopes forward until it stops.
❑
Slide paper-width guide inward against stack of envelopes until it stops.
❑
Lower the photo tray.
Related topics
•
Tips for print success
Load media 15
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of
project you are printing. Depending on your country/region, some of these papers might not be available.
Paper Description
HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing
professional-quality photos. Features an instant-dry finish for
easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes,
including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18
cm (5 x 7 inch) and two finishes – high gloss or soft gloss
(satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy
handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in
several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6
inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or
soft gloss (satin matte). It is acid-free for longer lasting
documents.
HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo
paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer.
Available in glossy finish in 8.5 x 11 inch, A4, 4 x 6 inch and
10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink
cartridges and HP Advanced Photo Paper to save you time
and take the guesswork out of printing affordable Lab-quality
photos with your HP printer. Original HP inks and HP
Advanced Photo Paper have been designed to work together
so your photos are long lasting and vivid, print after print.
Great for printing out an entire vacation’s worth of photos or
multiple prints to share.
Recommended papers for printing and copying
Depending on your country/region, some of these papers might not be available.
Paper Description
HP Brochure Paper and HP Professional Paper 180gsm These papers are glossy-coated or matte-coated on both
sides for two-sided use. They are the best choice for
producing professional-quality marketing materials such as
brochures and mailers as well as business graphics for report
covers and calendars.
HP Premium Presentation120gsm Paper and HP
Professional Paper 120gsm
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are a
professional weight for an impressive look and feel.
HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors
and sharp text. It is opaque enough for two-sided color usage
with no showthrough, which makes it ideal for newsletters,
reports, and flyers. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors.
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It
produces documents that look and feel more substantial than
documents printed on standard multipurpose or copy paper.
It features ColorLok Technology for less smearing, bolder
blacks and vivid colors.
Chapter 4
16 Print
Paper Description
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is
suitable for copies, drafts, memos and other everyday
documents. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors.
HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction
paper made with 30% recycled fiber. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white
fabrics) are the ideal solution for creating custom T-shirts
from your digital photos.
Tips for print success
Use the following tips to print successfully.
Print tips
• Use genuine HP cartridges. Genuine HP cartridges are designed for and tested with HP printers to help you
produce great results, time after time.
• Make sure the cartridges have sufficient ink. To check the estimated ink levels, touch the Ink Levels icon on
the printer display.
• Load a stack of paper, not just one page. Use clean and flat paper of the same size. Make sure only one
type of paper is loaded at a time.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
• Set the print quality and paper size settings according to the type and size of paper loaded in the input tray.
• If you want to print a black and white document using black ink only, do one of the following according to
your operating system.
◦ On Windows: Open your printer software, click Set Preferences. On the Paper/Quality tab, click
Advanced. Select Black Ink Only from the Print in Grayscale drop-down list under Printer
Features.
◦ On Mac: From the Print dialog box, choose the Paper Type/Quality pane, click Color Options, and
then choose Grayscale from the Color pop-up menu.
If the Print dialog does not show printer options, click the blue disclosure triangle next to the printer
name (Mac OS X v10.6) or Show Details (Mac OS X v10.7). Use the pop-up menu toward the bottom
of the dialog to choose the Paper Type/Quality pane.
• Use print preview to check margins. Do not let the margin settings for the document exceed the printable
area of the printer.
• Learn how to share your photos online and order prints. Click here to go online for more information.
• Learn how to print documents from computer.
Click here to go online for more information.
• Learn how to print photos saved on your computer. Learn about print resolution and how to set the
maximum DPI.
Click here to go online for more information.
• Learn how to print envelopes from computer.
Click here to go online for more information.
• Learn more about managing apps for printing recipes, coupons, and other content on the HP ePrintCenter
website.
Click here to go online for more information.
• Learn how to print from anywhere by sending an email and attachments to your printer.
Click here to go
online for more information.
(continued)
Tips for print success 17
Chapter 4
18 Print
5 Copy and scan
• Scan to a computer, memory device, or email
•
Copy text or mixed documents
•
Tips for copy and scan success
Scan to a computer, memory device, or email
To scan to a computer, memory device, or email.
1. Load the original.
a. Lift the lid on the product.
b. Load original print side down on the right front corner of glass.
c. Close the lid.
2. Start scan.
a. On the Home screen, touch Scan.
b. Select the destination by touching either Computer, USB Flash Drive, Memory Card or E-mail.
If you are scanning to a computer and the printer is network-connected, a list of available computers
appears. Select the computer on which you want the scan saved.
For scanning to a USB Drive, insert a USB Drive in the slot.
For scanning to a Memory Card, insert a Memory Card in the slot.
c.Touch Scan.
Related topics
•
Tips for copy and scan success
Copy and scan 19
Copy text or mixed documents
▲ Do one of the following:
1-sided copy
a. Load paper.
❑
Load full-size paper in the main input tray.
b. Load original.
❑
Load original print side up into the automatic document feeder.
c. Specify number of copies.
❑
Touch Copy on Home screen.
The Copy preview appears.
❑
Touch the screen to set the number of copies.
d. Start copy.
❑
Touch B&W or Color.
2-sided copy
a. Load paper.
❑
Load full-size paper in the main input tray.
b. Load original.
❑
Load original print side up into the automatic document feeder.
Chapter 5
20 Copy and scan
c. Specify 2-sided option.
❑
Touch Copy on Home screen.
The Copy preview appears.
❑
Touch Print Settings.
The Copy Settings menu appears.
❑
Touch 2-Sided.
❑
Touch On.
d. Specify number of copies.
❑
Use the touch screen to set the number of copies.
e. Start copy.
❑
Touch B&W or Color.
f. Copy the second original.
❑
Load second page into the automatic document feeder and touch OK.
Related topics
•
Tips for copy and scan success
Learn more about using the automatic document feeder to scan your documents.
Click here to go online for
more information.
Tips for copy and scan success
Use the following tips to copy and scan successfully:
• Keep the glass and the back of the lid clean. The scanner may interpret anything it detects on the glass as
part of the image.
• Load your original, print side down, on the right front corner of the glass or, print side up, into the automatic
document feeder. Learn how to use the automatic document feeder for scanning and copying.
Click here to
go online for more information.
• To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
• To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
• If the document to be scanned has a complex layout, select framed text as the scan document setting in the
software. With this setting, the text layout and formatting are retained.
• If the scanned image is incorrectly cropped, turn off the autocropping feature in the software and crop the
scanned image manually.
Tips for copy and scan success 21
Chapter 5
22 Copy and scan
6 Use Web Services
• Print with HP ePrint
•
Use HP Print Apps
•
Visit the HP ePrintCenter website
•
Tips for using Web Services
Print with HP ePrint
HP’s free ePrint service provides an easy way to print from email. Just email a document or photo to the email
address assigned to your printer when you enable Web Services, and both the email message and recognized
attachments will print.
• Your printer needs to have a wireless network connection to the Internet. You won't be able to use ePrint
via a USB connection to a computer.
• Attachments might print differently from the way they appear in the software program that created them,
depending on the original fonts and layout options used.
• Free product updates are provided with ePrint. Some updates might be required to enable certain
functionality.
Related topics
•
Your printer is protected
How to get started with ePrint
Your printer is protected
To help prevent unauthorized email, HP assigns a random email address to your printer, never publicizes this
address, and by default does not respond to any sender. ePrint also provides industry-standard spam filtering
and transforms email and attachments to a print-only format to reduce the threat of virus or other harmful content.
However, the ePrint service does not filter email based on content, so it cannot prevent objectionable or
copyrighted material from being printed.
Go to the HP ePrintCenter website for more information and specific terms and conditions:
www.hp.com/go/
ePrintCenter.
How to get started with ePrint
To use ePrint, connect your printer to an active wireless network with Internet access, set up an account on HP
ePrintCenter, and add your printer to the account.
To get started with ePrint
1. Enable Web services.
a.Touch the ePrint button on the control panel.
b. Accept the terms of use, and then follow the onscreen instructions to enable Web Services.
The ePrint information sheet prints, containing a printer code.
c.Go to
www.hp.com/go/ePrintCenter, click the Sign In button, and then click the Sign Up link at the top
of the window that appears.
d. When prompted, enter the printer code to add your printer.
2. Touch ePrint on the control panel. From the Web Services Summary screen, get your printer's email
address.
3. Compose and send email to your printer's email address from your computer or mobile device, anywhere
and anytime. Both the email message and recognized attachments will print.
Use Web Services 23
Use HP Print Apps
Print pages from the web, without using a computer, by setting up Print Apps, a free service from HP. You can
print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your
country/region.
Touch the Get More icon on the Print Apps screen to connect to the Internet and add more apps. You need to
have Web Services enabled in order to use apps.
Go to the HP ePrintCenter website for more information and specific terms and conditions:
www.hp.com/go/
ePrintCenter.
Visit the HP ePrintCenter website
Use HP’s free ePrintCenter website to set up increased security for ePrint and specify the email addresses that
are allowed to send email to your printer. You can also get Product Updates, more Print Apps, and other free
services.
Go to the HP ePrintCenter website for more information and specific terms and conditions:
www.hp.com/go/
ePrintCenter.
Tips for using Web Services
Use the following tips to print apps and use ePrint.
Tips for printing apps and using ePrint
• Learn how to share your photos online and order prints.
Click here to go online for more information.
• Learn about apps for printing recipes, coupons, and other content from the web, simply and easily.
Click
here to go online for more information.
• Learn how to print from anywhere by sending an email and attachments to your printer.
Click here to go
online for more information.
• If you have enabled Auto Power-Off, you should disable Auto Power-Off to use ePrint. See
Auto Power-
Off for more information.
Chapter 6
24 Use Web Services
7Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer
control panel, you can also set a number of fax options, such as resolution and the contrast between lightness
and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You might have
already done this as part of the initial setup, by using either the control panel or the HP software provided with
the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For
more information on the fax test, see
Test fax setup.
This section contains the following topics:
•
Send a fax
•
Receive a fax
•
Set up speed-dial entries
•
Change fax settings
•
Fax and digital phone services
•
Fax over Internet Protocol
•
Use reports
Send a fax
You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color
fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before
sending the fax.
This section contains the following topics:
•
Send a standard fax
•
Send a standard fax from the computer
•
Send a fax manually from a phone
•
Send a fax using monitor dialing
•
Send a fax from memory
•
Schedule a fax to send later
•
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation must be
enabled.
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to
control the pace of your dialing. They are also useful when you want to use a calling card to charge the call
and you have to respond to tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or print-side up in the Automatic
Document Feeder.
2. Touch Fax.
Fax 25
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
4. Touch Black or Color.
If an original is loaded in the automatic document feeder, the document is sent to the number you entered. If
no original is detected in the automatic document feeder, a message appears that promts you to make a
slection.
TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the
resolution or contrast of your fax.
Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and faxing it from the printer.
NOTE: Faxes sent from your computer by this method use the printer’s fax connection, not your Internet
connection or computer modem. Therefore, make sure the printer is connected to a working telephone line
and that the fax function is set up and functioning correctly.
To use this feature, you must install the printer software using the installation program provided on the HP
software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button
that opens the Properties dialog box. Depending on your software application, this button might be called
Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax, and
then click Send Fax. The printer begins dialing the fax number and faxing the document.
Mac OS X
1. Open the document on your computer that you want to fax.
2. From the File menu in your software application, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Select Fax Recipients from the pop-up menu below the Orientation setting.
NOTE: If you cannot find the pop-up menu, try clicking the disclosure triangle next to the Printer
selection.
5. Enter the fax number and other information in the boxes provided, and then click Add to Recipients.
6. Select the Fax Mode and any other fax options you want, and then click Send Fax Now to begin dialing the
fax number and faxing the document.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This
is useful if you want to inform the recipient that you are going to send them a fax before sending it. When you
send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on
your telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax
machine might take the call. If a person answers the phone, you can speak with the recipient before sending the
Chapter 7
26 Fax
fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax
tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load your original print-side down in the right-front corner of the glass or print-side up in the Automatic
Document Feeder.
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You
must use the keypad on your phone to dial the recipient's number.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine.
Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Send Fax Manually.
NOTE: If prompted, select Fax Black or Fax Color.
If you were speaking with the recipient before sending the fax, inform the recipient that they should press
Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you
want to continue speaking with the recipient, remain on the line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone.
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the
pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you
can create a speed dial entry to store the PIN for your calling card. For more information, see
Set up speed-
dial entries.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or print-side up in the Automatic
Document Feeder.
2. Touch Fax, and then touch Black or Color.
If the printer detects an original loaded in the automatic document feeder, you hear a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed
dial, when prompted to enter your PIN, touch
(Speed Dial) to select the speed dial entry where
you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the
fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory
and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into
memory, you can immediately remove the originals from the document feeder tray or scanner glass.
Send a fax 27
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your original print-side down in the right-front corner of the glass or print-side up in the Automatic
Document Feeder.
2. Touch Fax, and then touch Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
(Speed Dial) to select a speed dial, or touch
(Call History) to select a previously dialed or received number.
5. Touch Start Fax.
The printer scans the originals into memory and sends the fax when the receiving fax machine is available.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-
and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The
printer automatically sends your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while
a fax is scheduled.
NOTE: You can only send scheduled faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or print-side up in the Automatic
Document Feeder.
2. Touch Fax, and then touch Settings.
3. Touch Send Fax Later.
4. Enter the send time by touching up and down arrows, touch AM or PM, and then touch Done.
5.
Enter the fax number by using the keypad, touch
(Speed Dial) to select a speed dial, or touch
(Call History) to select a previously dialed or received number.
6. Touch Start Fax.
The printer scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled
time.
To cancel a scheduled fax
1. Touch the Fax, then touch Settings.
2. Touch Send Fax Later.
3. Touch Cancel Scheduled Fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are
unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it
increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.
Chapter 7
28 Fax
Before turning the ECM setting off, consider the following. If you turn ECM off:
• The quality and transmission speed of faxes you send and receive are affected.
• The Fax Speed is automatically set to Medium.
• You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Select Error Correction Mode.
4. Select On or Off.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes
manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming
calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature,
the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying finishes. This can reduce the number of fax pages stored in memory.
• Receive a fax manually
•
Set up backup fax
•
Reprint received faxes from memory
•
Forward faxes to another number
•
Set the paper size for received faxes
•
Set automatic reduction for incoming faxes
•
Block unwanted fax numbers
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected.
This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the printer (on the 2-EXT port)
• On the same phone line, but not directly connected to the printer
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a.Touch Fax, and then select Receive Fax Manually.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Receive a fax 29
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
The following backup fax modes are available:
On The default setting. When Backup Fax Reception is On, the printer stores all received faxes in
memory. This enables you to reprint up to eight of the most recently printed faxes if they are still
saved in memory.
NOTE: 1 When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: 2 If you receive a fax that is too large, such as a very detailed color photo, it might not
be stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. (If the memory becomes
full, the printer stops answering incoming fax calls.) When the error condition is resolved, the
faxes stored in memory print automatically, and then they are deleted from memory.
Off Faxes are never stored in memory. For example, you might want to turn off Backup Fax
Reception for security purposes. If an error condition occurs that prevents the printer from
printing (for example, the printer runs out of paper), the printer stops answering incoming fax
calls.
NOTE: If Backup Fax Reception is enabled and you turn the printer off, all faxes stored in memory are
deleted, including any unprinted faxes that you might have received while the printer was in an error
condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you
have received, print the Fax Log. The Fax Log is not deleted when the printer is turned off.
To set Backup Fax Reception from the printer control panel
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch On, On Error Only, or Off.
Reprint received faxes from memory
If you set the Backup Fax Reception mode to On, the received faxes are stored in memory, whether the printer
has an error condition or not.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If
all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes
from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if
they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last
printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see
Load media.
2. From the Home screen, touch the Fax icon.
3. Touch Settings, touch Fax Tools, and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, touch Cancel.
Chapter 7
30 Fax
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. A received color fax is forwarded in black
and white.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make
sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Fax Forwarding.
4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not
turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it
also prints an error report.
5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch
Done. Enter the required information for each of the following prompts: start date, start time, end date, and
end time.
6. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should match what is loaded in your
main tray. Faxes can be printed on Letter, A4, or Legal paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax, the fax does not print and
an error message appears on the display. Load Letter, A4, or Legal paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one
page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second
page. Automatic Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the
main tray.
To set automatic reduction from the printer control panel
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the
printer does not print faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
Receive a fax 31
matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers
you can block varies by model.)
NOTE: 1 This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
NOTE: 2 If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
• Add numbers to the junk fax list
•
Remove numbers from the junk fax list
•
Print a Junk Fax Report
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID History.
- or -
To manually enter a fax number to block, touch Enter new number.
7. After entering a fax number to block, touch Done.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk fax list.
To remove numbers from the list of junk fax numbers
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then touch OK.
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. Touch Print Reports, and then touch Junk Fax List.
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by
using the printer’s control panel.
Chapter 7
32 Fax
TIP: In addition to creating and managing speed-dial entries from the printer’s control panel, you can also
use tools available on your computer, such as the HP software included with the printer and the printer’s
embedded web server (EWS).
This section contains the following topics:
•
Set up and change speed-dial entries
•
Delete speed-dial entries
•
Print a list of speed-dial entries
Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
To set up speed-dial entries
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number and a name, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
5. Verify the information, and then touch OK.
To change speed-dial entries
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial.
4. Make your changes in the fax number or the name, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
Delete speed-dial entries
To delete speed-dial entries, complete the following steps:
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Delete to confirm.
Print a list of speed-dial entries
To print a list of all of the speed-dial entries that have been set up, complete the following steps:
1. Load paper in the tray. For more information, see
Load media.
2. From the Home screen, touch Settings.
3. Touch Fax Setup, and then touch Speed Dial Setup.
4. Touch Print Speed Dial List.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to configure other options for faxing.
•
Configure the fax header
•
Set the answer mode (Auto answer)
•
Set the number of rings before answering
Change fax settings 33
• Change the answer ring pattern for distinctive ring
•
Set the dial type
•
Set the redial options
•
Set the fax speed
•
Set the fax sound volume
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set
up the fax header by using the HP software provided with the printer. You can also set up the fax header from the
printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Header.
4. Enter your personal or company name and fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
• Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond
in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Auto Answer, and then select On or Off.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number of
rings to answer for the printer should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine
answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is
a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch up and down arrows to change the number of rings.
5. Touch Done to accept the setting.
Chapter 7
34 Fax
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up
the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to
voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax
number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the Home screen, touch Settings.
3. Touch Fax Setup, and then select Advanced Fax Setup.
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple numbers on
the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
- Or -
•Touch Ring Pattern Detection, and then follow the instructions on the printer’s control panel.
NOTE: 1 If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it finishes, the ring pattern is automatically set to the default, which is All Rings.
NOTE: 2 If you are using a PBX phone system that has different ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the
setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the Home screen, touch Settings.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Scroll down, and then touch Dial Type.
4. Touch to select Tone Dialing or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer
attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following
procedure to turn the options on or off.
• Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
factory-set default for this option is Redial.
• No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine
does not answer. The factory-set default for this option is No Redial.
Change fax settings 35
To set the redial options
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Advanced Fax Setup.
3. Touch Busy Redial or No Answer Redial, and then select the appropriate options.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending and
receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Advanced Fax Setup.
3. Touch Fax Speed.
4. Touch to select an option.
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Basic Fax Setup.
3. Touch Fax Sound Volume.
4. Touch to select Soft, Loud, or Off.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
• PBX: A private branch exchange (PBX) phone system.
• ISDN: An integrated services digital network (ISDN) system.
• FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see
Fax over
Internet Protocol.
HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone
environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters
when setting up the printer for faxing.
Chapter 7
36 Fax
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If
you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode
(ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about
changing the fax speed, see
Set the fax speed. For more information about using ECM, see Send a fax in
Error Correction Mode.
If you have questions about Internet faxing, contact your Internet faxing services support department or your local
service provider for further assistance.
Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax you send and
receive. You can also manually print system reports as required; these reports provide useful system information
about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation
message that indicates whether a fax was successfully sent appears briefly on the control panel display after
each transaction.
NOTE: 1 If the reports are not legible, you can check the estimated ink levels from the control panel or the
HP software.
NOTE: 2 Ink level alerts and indicators provide estimates for planning purposes only. When you receive
a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not
need to replace the ink cartridges until prompted to do so.
NOTE: 3 Ensure that the printheads and ink cartridges are in good conditions and installed properly. For
more information, see
Work with cartridges.
This section contains the following topics:
•
Print fax confirmation reports
•
Print fax error reports
•
Print and view the fax log
•
Clear the fax log
•
Print the details of the last fax transaction
•
Print a Caller ID Report
•
View the Call History
Use reports 37
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax
confirmation before sending any faxes. Select either On (Fax Send) or On (Send and Receive).
The default fax confirmation setting is On (Fax Send).
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you
select On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory or use the
Scan and Fax option.
To enable fax confirmation
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Fax Reports.
3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive faxes successfully.
On (Fax Send) Prints a fax confirmation report for every fax you send. This is the default setting.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Send and Receive) Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then select Fax Reports and Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error during transmission or
reception.
To set the printer to print fax error reports automatically
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Fax Reports.
3. Touch Fax Error Report.
4. Touch to select one of the following.
On (Send and Receive) Prints whenever a transmission error occurs.
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a fax error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Fax Reports.
3. Touch Fax Log.
Chapter 7
38 Fax
Clear the fax log
Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Fax Tools.
3. Touch Clear Fax Log.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Fax Reports.
3. Touch Last Transaction.
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the Home screen, touch the Fax icon.
2. Touch Settings, and then touch Fax Reports.
3. Touch Caller ID Report.
View the Call History
Use the following procedure to view a list of all the calls placed from the printer.
NOTE: The call history cannot be printed. You can only view it from the printer’s control panel display.
To view the Call History
1. From the Home screen, touch Fax.
2.
Touch
(Call History).
Use reports 39
Chapter 7
40 Fax
8 Work with cartridges
• Check the estimated ink levels
•
Clean cartridges automatically
•
Align printer
•
Replace the cartridges
•
Order ink supplies
•
Cartridge warranty information
•
Tips for working with ink
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink
supply level shows an estimate of the amount of ink remaining in the cartridges.
NOTE: 1 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until the print quality is unacceptable.
NOTE: 3 Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see
www.hp.com/go/inkusage.
To check the ink levels from the printer display
▲ From the Home screen, press the Ink Levels icon. The estimated ink levels are displayed.
Related topics
•
Order ink supplies
Tips for working with ink
Clean cartridges automatically
If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try cleaning the cartridges.
To clean the cartridges from the printer display
1. From the Home screen, press the Settings icon. The Settings Menu is displayed.
2. Touch Tools.
3. Touch Clean Cartridges.
Related topics
•
Order ink supplies
Tips for working with ink
Align printer
After you insert new cartridges, align the printer for best print quality. You can align printer either from the printer
display or from the printer software.
Work with cartridges 41
To align printer from the printer display
1. From the Home screen, touch the Setup icon, and then touch Tools.
2. On the Tools menu, touch and drag your finger vertically to scroll through the options, and then touch Align
Printer.
3. Follow the instruction on the screen.
To align printer from the printer software
▲ Do one of the following according to the operating system you are using.
On Windows:
a. From the Start menu on your computer, click All Programs, click HP.
b.Click the HP Photosmart 7520 Series folder, click HP Photosmart 7520 Series.
c. Under Print, double-click Maintain Your Printer.
d. Under the Device Services tab, double-click Align Printheads.
On Mac:
▲ Open HP Utility, click Align, and then click Align again.
Related topics
•
Order ink supplies
Tips for working with ink
Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove cartridge.
a. Open cartridge access door.
Wait for print carriage to move to center of product.
b. Press tab on cartridge, then remove it from slot.
Chapter 8
42 Work with cartridges
3. Insert new cartridge.
a. Remove cartridge from packaging.
b. Twist orange cap to snap it off. A forceful twist may be required to remove cap.
c. Match color icons, then slide cartridge into slot until it clicks into place.
Replace the cartridges 43
d. Close cartridge door.
Related topics
•
Order ink supplies
Tips for working with ink
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a printable shopping list,
open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find
cartridge information and order online by visiting
www.hp.com/buy/supplies.
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not supported in your
country/region, contact a local HP reseller for information about purchasing cartridges.
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This
warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the product as
indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.
Chapter 8
44 Work with cartridges
Tips for working with ink
Use the following tips to work with ink cartridges:
• Use the correct ink cartridges for your printer. For a list of compatible ink cartridges, see the printed
documentation that came with the printer.
• Insert the ink cartridges into the correct slots. Match the color and icon of each cartridge to the color and
icon for each slot. Make sure all cartridges snap down into place.
• Use genuine HP ink cartridges. Genuine HP ink cartridges are designed for and tested with HP printers to
help you produce great results, time after time.
• Consider getting replacement ink cartridges when you receive an ink alert message. This avoids possible
printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Tips for working with ink 45
Chapter 8
46 Work with cartridges
9 Connectivity
• Add the HP Photosmart to a network
•
Change from a USB connection to a wireless network
•
Connect a new printer
•
Change network settings
•
Wireless Direct
•
Tips for setting up and using a networked printer
•
Advanced printer management tools (for networked printers)
Add the HP Photosmart to a network
• WiFi Protected Setup (WPS)
•
Wireless with a router (infrastructure network)
WiFi Protected Setup (WPS)
To connect the HP Photosmart to a wireless network using Wi-Fi Protected Setup (WPS), you will need the
following:
❑
A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: This product will only support 2.4Ghz
❑
A desktop computer or laptop with either wireless networking support. The computer must be connected to
the wireless network that you intend to install the HP Photosmart on.
NOTE: 1 If you have a Wi-Fi Protected Setup (WPS) router with a WPS push button, follow the Push Button
method. If you are not certain your router has a push button, follow the Wireless Settings Menu method.
NOTE: 2 WPS should not be used if the network uses the default network name set by the manufacturer of
the router and they are using no security encryption. In addition, WPS should not be used if WEP encryption
is used.
Connect your printer using WiFi Protected Setup
▲ View the animation for this topic. Some screens that appear in the animation may not reflect your product.
Push Button (PBC) method
1. Press the Wi-Fi Protected Setup (WPS) button on your router.
2. Press and hold the Wireless button on the printer until the wireless light starts blinking. Press and hold for 3
seconds to start WPS push button mode .
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.
Wireless Settings Menu method
1. Touch the Wireless button on the printer display to see the Wireless menu. If the printer is printing, in an
error state, or performing a critical task, wait until the task has been completed or the error cleared before
pressing the Wireless button.
2. Select Wireless Settings from the printer display.
3. Select Wi-Fi Protected Setup from the printer display.
4. If you have a Wi-Fi Protected Setup (WPS) router with a WPS push button, select Push Button, and then
follow the onscreen instructions. If your router does not have a push button or you are not certain if your
router has a push button, select PIN, and then follow the onscreen instructions.
Connectivity 47
NOTE: The product begins a timer for approximately two minutes during which the corresponding button on
the networking device needs to be pressed or the router PIN needs to be entered on the router’s configuration
page.
Wireless with a router (infrastructure network)
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following:
❑
A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: This product will only support 2.4Ghz
❑
A desktop computer or laptop with either wireless networking support, or a network interface card (NIC).
The computer must be connected to the wireless network that you intend to install the HP Photosmart on.
❑
Network name (SSID).
❑
WEP key or WPA Passphrase (if needed).
❑
Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you
use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).
To connect the product with the Wireless Setup Wizard
1. Write down your network name (SSID) and WEP key or WPA passphrase.
2. Start Wireless Setup Wizard.
a. From the Home screen on the printer display, touch the Wireless icon.
b. On the Wireless summary screen, touch Settings and then touch Wireless Setup Wizard.
3. Connect to wireless network.
▲ Select your network from the list of detected networks.
4. Follow prompts.
Related topics
•
Tips for setting up and using a networked printer
Change from a USB connection to a wireless network
If you first setup your printer and installed the software with a USB cable, directly connecting the printer to your
computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network
that includes a wireless router or access point. Make sure your computer is connected to the same network to
which you plan to connect the printer.
NOTE: This product will only support 2.4Ghz
To change from a USB connection to a wireless network
Do one of the following according to your operating system.
1. On Windows:
a. From the Start menu on your computer, click All Programs, and then click HP.
b.Click HP Photosmart 7520 Series, click Printer Setup & Software Selection, and then click
Convert a USB connected printer to wireless.
c. Follow the instructions on the screen.
2. On Mac:
a.Touch the Wireless icon, and then touch Wireless Setup Wizard.
b. Follow the instructions on the screen to connect the printer.
c.Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to this printer to wireless.
Chapter 9
48 Connectivity
Connect a new printer
To connect a new printer from the printer software
If you have not finished connecting the printer to your computer using WPS, you need to connect it from the
printer software. If you want to connect another new printer of the same model to your computer, you don't need
to install the printer software once again. Do one of following according to your operating system:
1. On Windows:
a. From the Start menu on your computer, click All Programs, and then click HP.
b.Click HP Photosmart 7520 Series, click Printer Setup and Software, and then click Connect a new
printer
c. Follow the instructions on the screen.
2. On Mac:
▲ Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to this printer to wireless.
Change network settings
If you want to change the wireless settings that you previously configured to a network, you need to run the
Wireless Setup Wizard from the printer display.
To run Wireless Setup Wizard to change network settings
1. From the Home screen on the printer display, touch the Wireless icon.
2. On the Wireless menu, touch Settings and then touch Wireless Setup Wizard.
3. Follow the instructions on the screen to change the network settings.
Wireless Direct
You can print directly to the printer wirelessly, without a wireless router, from your wireless-enabled computers
and mobile devices with Wireless Direct.
To get started with Wireless Direct printing
▲ Turn on Wireless Direct from the control panel.
❑
From the Home screen, touch the Wireless icon.
❑
If Wireless Direct is turned off, touch Settings.
❑
Touch Wireless Direct, touch On (No Security) or On (With Security).
❑
If you turn on security, only users with the password can print wirelessly to the printer. If you turn off
security, anyone with a Wi-Fi device within Wi-Fi range of the printer can connect to the printer.
❑
Touch Display Name to display the Wireless Direct name.
From your wireless computer or mobile device, search for and connect to the Wireless Direct name, for example:
HP-Print-xx-Photosmart-7520.
After you connect to Wireless Direct, you can use the installed printer software or a printing app for mobile
devices to print to the printer.
Your printer can have a wireless connection to a wireless network and provide a Wireless Direct connection at
the same time.
A maximum of five clients (computers or mobile devices) can connect to the wireless direct signal at a time.
Wireless Direct 49
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
• When setting up the wireless networked printer, make sure your wireless router or access point is powered
on. The printer searches for wireless routers, then lists the detected network names on the display.
• To verify the wireless connection, check the wireless icon at the top of the Home screen. If the icon is
colored, the wireless connection is on. Touch the icon to display the Wireless status dashboard. Touch
Settings to display the Network menu, with options for setting up a wireless connection or turning on the
wireless connection, if already set up.
• If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network., including the printer.
• Learn how to find your network security settings.
Click here to go online for more information.
• Learn about the Network Diagnostic Utility and other troubleshooting tips.
Click here to go online for more
information.
• Learn how to change from a USB to wireless connection.
Click here to go online for more information.
• Learn how to work with your firewall and anti-virus programs during printer setup.
Click here to go online for
more information.
Advanced printer management tools (for networked
printers)
When the printer is connected to a network, you can use the embedded Web server to view status information,
change settings, and manage the printer from your computer.
NOTE: To view or change some settings, you might need a password.
You can open and use the embedded Web server without being connected to the Internet. However, some
features are not available.
• To open the embedded Web server
•
About cookies
To open the embedded Web server
NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can
be found by touching the Wireless button on the control panel or by printing a network configuration page.
In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the
printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser such as Internet
Explorer: http://192.168.0.12.
To access the embedded Web server your computer and your printer need to be on the same network.
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are
browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have
configured the EWS language, a cookie helps remember which language you have selected so that the next time
you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of
each session (such as the cookie that stores the selected language), others (such as the cookie that stores
customer-specific preferences) are stored on the computer until you clear them manually.
Chapter 9
50 Connectivity
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is
offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove
unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following
features:
• Starting where you left the application (especially useful when using setup wizards).
• Remembering the EWS browser language setting.
• Personalizing the EWS Home page.
For information about how to change your privacy and cookie settings and how to view or delete cookies, see the
documentation available with your Web browser.
Advanced printer management tools (for networked printers) 51
Chapter 9
52 Connectivity
10 Solve a problem
• Get more help
•
Register the product
•
Clear the paper jam
•
Clear carriage jam
•
Solve print problem
•
Solve copy and scan problem
•
Solve networking problem
•
HP support by phone
•
Additional warranty options
•
Cartridge supply upgrade
•
Prepare printer
•
Check cartridge access door
•
Printhead failure
•
Printer failure
•
Ink cartridge problem
•
SETUP cartridges
Get more help
You can find more information and help about your HP Photosmart by entering a keyword in the Search field in
the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed.
To contact HP Support,
click here to go online.
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
http://
www.register.hp.com.
Clear the paper jam
• Clearing paper jam from the two-sided printing accessory
•
Clearing paper jam from the Automatic Document Feeder
Clearing paper jam from the two-sided printing accessory
To clear a paper jam from the two-sided printing accessory.
1. Turn product off.
2. Remove the two-sided printing accessory.
Solve a problem 53
3. Remove jammed paper.
4. Replace two-sided printing accessory.
5. Turn on product.
6. Try printing again.
7. View the animation for this topic. Some screens that appear in the animation may not reflect your product.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
Clearing paper jam from the Automatic Document Feeder
To clear a paper jam from the automatic document feeder
1. Turn product off.
2. Lift automatic document feeder mechanism.
3. Remove jammed paper.
4. Close automatic document feeder.
5. Turn on product.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
To clear a paper jam from the two-sided printing accessory.
1. Turn product off.
2. Remove the two-sided printing accessory.
Chapter 10
54 Solve a problem
3. Remove jammed paper.
4. Replace two-sided printing accessory.
5. Turn on product.
6. Try printing again.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
To get help from the print display, touch Help from the Home screen. Touch Troubleshooting and Support, and
then touch How Do I.... Scroll through the topics and touch Clear Carriage Jam.
Click here to go online for more information.
Solve print problem
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP
provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 7520
Series, click HP Photosmart 7520 Series, double-click Print Actions, and then double-click HP Print
Diagnostic Utility.
Click here to go online for more information.
If print quality is not acceptable, try the following to improve print quality.
• Use printer status and print quality report to diagnose printer and print quality issues. From the Home
screen, touch the Settings button, and then touch Tools. Scroll through options, and then touch Printer
Status Report or Print Quality Report.
Click here to go online for more information
Solve copy and scan problem
HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 7520
Series, click HP Photosmart 7520 Series, double-click Scanner Actions, and then double-click HP Scan
Diagnostic Utility.
Learn more about how to solve scan issues.
Click here to go online for more information
Learn how to solve copy issues.
Click here to go online for more information.
Solve copy and scan problem 55
Solve networking problem
Check network configuration or print wireless test report to assist in diagnosing network connection issues.
To check network configuration or print wireless test report
1. From the Home screen, touch the Wireless icon, and then touch Setup.
2. Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or
Print Network Configuration Page.
Click the links below to find more online information to solve networking issues.
• Learn more about wireless printing. Click here to go online for more information.
• Learn how to find your network security settings.
Click here to go online for more information.
• Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips.
Click here to go
online for more information.
• Learn how to work with your firewall and anti-virus programs during printer setup.
Click here to go online for
more information.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support.
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
• Product name (HP Photosmart 7520 Series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this situation
began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the list of support phone numbers, visit
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site:
www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Chapter 10
56 Solve a problem
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support,
select your country/region and language, then explore the services and warranty area for information about the
extended service plans.
Cartridge supply upgrade
If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade cartridge.
To get the printer to recognize the supply upgrade cartridge:
1. Remove the supply upgrade cartridge.
2. Insert the original cartridge in the carriage.
3. Close the cartridge access door, then wait until the carriage stops moving.
4. Remove the original cartridge, then replace with the supply upgrade cartridge.
5. Close the cartridge access door, then wait until the carriage stops moving.
If you still receive a supply upgrade problem error message, contact HP support for help.
Click here to go online for more information.
Prepare printer
If you are not satisfied with the print quality, try cleaning the cartridges from the control panel. See Clean
cartridges automatically for more information.
Check cartridge access door
The cartridge access door should be closed for printing.
Click here to go online for more information.
Printhead failure
The printhead in this product has failed. Contact HP support for help.
Click here to go online for more information.
Printhead failure 57
Printer failure
If you have already turned the printer off and then on, and this does not solve your problem, contact HP support
for help.
Click here to go online for more information.
Ink cartridge problem
To solve ink cartridge problem
1. Try removing and reinserting the cartridges. Make sure the cartridges are in the correct slots.
2. If reinserting the cartridges does not work, try cleaning cartridge contacts.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges
are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges
outside of the product longer than 30 minutes. This could result in damage to both the printhead and the
ink cartridges.
a. Check that power is on.
b. Open the cartridge access door.
Wait for the print carriage to move to the middle of the product.
c. Press tab on the cartridge indicated in the error message, then remove it from slot.
d. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge.
Chapter 10
58 Solve a problem
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the
ink cartridge.
1 Electrical contacts
e. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
f. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four
copper or gold-colored pins positioned to meet the contacts on the ink cartridge.
g. Use a dry swab or lint-free cloth to wipe the contacts.
h. Reinstall the ink cartridge.
i. Close the access door, and check if the error message has gone away.
j. If you still receive the error message, turn the product off, and then on again.
3. If your problem is still not resolved, try replacing cartridges. See
Replace the cartridges for more
information.
Click here to go online for more information.
SETUP cartridges
When you first set up the printer, you must install the cartridges that shipped in the box with the printer. These
cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the
SETUP cartridges during the initial product setup causes an error.
If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer
setup. After printer setup is complete, the printer can use regular cartridges.
WARNING! You must replace the orange caps on the regular cartridges you remove, or they will quickly dry
out. Some ink will still evaporate, but less than if the cartridges are uncapped. You can use the orange caps
from the SETUP cartridges if necessary.
If you still receive the error message, contact HP support for help.
Click here to go online for more information.
SETUP cartridges 59
Older generation cartridges
You will need to use a newer version of this cartridge. To identify a newer version of the cartridge, look at the
exterior of the cartridge package and find the Warranty Ends date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If it is an
older generation cartridge, contact HP support for help or replacement.
Click here to go online for more information.
Chapter 10
60 Solve a problem
11 Technical information
The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•
Notice
•
Cartridge chip information
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Notice
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In
addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the cartridge was first installed, the date when the cartridge was last used,
the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors
that might have occurred, and the product model. This information helps HP design future products to meet our
customers printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program
(HP Planet Partners:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this
sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this
cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this information inaccessible by
turning off the memory chip's ability to collect the product's usage information.
To disable the usage information function
1. Touch Setup.
Technical information 61
2. Touch Preferences.
3. Touch Cartridge Chip Info, and then touch On or Off.
NOTE: To re-enable the usage information function, restore the factory defaults.
NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to
collect the product's usage information.
Specifications
Technical specifications for the HP Photosmart are provided in this section. For complete product specifications,
see the Product Data Sheet at
www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web site at
www.hp.com/support.
Environmental specifications
• Allowable operating temperature range: Main printer: 5 to 40 degrees C (41 to 104 degrees F) Removable
display: -10 to 40 degrees C (14 to 104 degrees F)
• Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
• Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
• Non-operating (Storage) temperature range: -20 to 60 degrees C (-4 to 140 degrees F)
• In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be
slightly distorted
• HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise
due to potential high electromagnetic fields
Print resolution
To learn more about the printer resolution, see the printer software.
Paper specifications
Type Paper weight
Input tray
*
Output tray
†
Photo tray
*
Plain paper 16 to 24 lb. (60 to 90
gsm)
Up to 125 (20 lb. paper) 50 (20 lb. paper) n/a
Legal paper 16 to 24 lb. (60 to 90
gsm)
Up to 125 (20 lb. paper) 10 (20 lb. paper) n/a
Cards Up to 75 lb. (281 gsm) Up to 60 25 Up to 20
Envelopes 20 to 24 lb. (75 to 90
gsm)
Up to 15 15 n/a
Transparency film n/a Up to 40 25 n/a
Labels n/a Up to 40 25 n/a
5 x 7 inch (13 x 18 cm) Photo
paper
Up to 75 lb (281 gsm)
(236 gsm)
Up to 40 25 Up to 20
4 x 6 inch (10 x 15 cm) Photo
paper
Up to 75 lb. (281 gsm)
(236 gsm)
Up to 40 25 Up to 20
Chapter 11
62 Technical information
Type Paper weight
Input tray
*
Output tray
†
Photo tray
*
8.5 x 11 inch (216 x 279 mm)
Photo paper
Up to 75 lb. (281 gsm) Up to 40 25 n/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the
output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated
up. Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.
*
NOTE: For a complete list of supported media sizes, see the printer driver.
Two-sided printing accessory paper specifications - all regions except Japan
Type Size Weight
Paper Letter: 8.5 x 11 inches
Executive: 7.25 x 10.5 inches
A4: 210 x 297 mm
B5 (ISO): 176 x 250 mm B5 (JIS): 182 x
257 mm
16 to 24 lb. (60 to 90 gsm)
Brochure paper Letter: 8.5 x 11 inches
A4: 210 x 297 mm
Up to 48 lb. (180 gsm)
Print specifications
• Print speeds vary according to the complexity of the document
• Panorama-size printing
• Method: drop-on-demand thermal inkjet
• Language: PCL3 GUI
Copy specifications
• Digital image processing
• Maximum number of copies varies by model
• Copy speeds vary according to the complexity of the document and model
• Maximum copy enlargement ranging from 200-400% (depends on model)
• Maximum copy reduction ranging from 25-50% (depends on model)
Ink cartridge yield
Visit
www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Scan specifications
• Image editor included
• Resolution: up to 1200 x 2400 ppi optical (depends on model); 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
• Color: 48-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for
recycling has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts
have been designed to access quickly for efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
(continued)
Environmental product stewardship program 63
This section contains the following topics:
•
Eco-Tips
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Auto Power-Off
•
Set the Energy Save Mode
•
Power consumption
•
Disposal of waste equipment by users in private households in the European Union
•
Chemical Substances
•
Restriction of hazardous substance (Ukraine)
•
Battery disposal in the Netherlands
•
Battery disposal in Taiwan
•
California Perchlorate Material Notice
•
EU battery directive
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below
to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific
features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental
initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
Your product's Eco features
• Energy Savings information: To determine the ENERGY STAR® qualification status for this product, see
Power consumption.
• Recycled Materials: For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions, and partners
with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling
some of its most popular products. For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Chapter 11
64 Technical information
Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto Power-Off is
enabled, the printer will automatically turn off after two hours of inactivity to help reduce energy use. Auto Power-
Off is automatically disabled when the printer establishes a wireless connection with a network router or with a
mobile device for Wireless Direct printing, or when you enable alarms or calendar reminders. You can change the
Auto Power-Off setting from the control panel. Once you change the setting , the printer will maintain the setting
that you choose. Auto Power-Off turns the printer off completely, so you must use the power button to
turn the printer back on.
To enable or disable Auto Power-Off
1. From the Home screen, touch Setup.
2. Touch Preferences.
3. Scroll through the options, and then touch Set Auto-off.
4. Touch On or Off.
5. Touch Yes to confirm your selection or No to keep your current setting.
TIP: If you are printing through a wireless connection over a network, Auto Power-Off should be disabled to
ensure that print jobs do not get lost. Even when Auto Power-Off is disabled, the user-adjustable Energy
Saver Mode helps reduce energy use.
Set the Energy Save Mode
The HP Photosmart Energy Save Mode reduces energy use by entering a sleep mode after 5 minutes of
inactivity. The time to sleep mode can be extended to 10 or 15 minutes.
NOTE: This feature is on by default and cannot be turned off.
To set Energy Save Mode
1. Touch the Setup icon.
2. Touch Preferences.
3. Scroll through the options and touch Energy Save Mode.
4. Touch the desired time interval (5, 10 or 15 minutes).
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S.
Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark will
appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar
Environmental product stewardship program 65
Disposal of waste equipment by users in private households in the European
Union
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our products as
needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Chapter 11
66 Technical information
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
Restriction of hazardous substance (Ukraine)
Battery disposal in the Netherlands
Battery disposal in Taiwan
California Perchlorate Material Notice
Environmental product stewardship program 67
EU battery directive
Chapter 11
68 Technical information
Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
Regulatory model identification number
•
FCC statement
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about the power cord
•
Notice to users in Korea
•
Notice to users in Germany
•
Noise emission statement for Germany
•
European Union Regulatory Notice
•
Regulatory telecommunication notices
•
Regulatory wireless statements
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SDGOB-1221. This regulatory number should not be confused with the
marketing name (HP Photosmart 7520 Series, etc.) or product numbers (CZ045A, etc.).
FCC statement
Regulatory notices 69
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Notice to users in Korea
Notice to users in Germany
Noise emission statement for Germany
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
• Low Voltage Directive 2006/95/EC
• EMC Directive 2004/108/EC
• Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
If this product has telecommunications functionality, it also complies with the essential requirements of the
following EU Directive:
• R&TTE Directive 1999/5/EC
Compliance with these directives implies conformity to applicable harmonized European standards (European
Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and
available (in English only) either within the product documentation or at the following web site:
www.hp.com/go/
certificates (type the product number in the search field).
Chapter 11
70 Technical information
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU
harmonized telecommunications products, such
as Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications
products (If applicable, a 4-digit notified body
number is inserted between CE and !).
Please refer to the regulatory label provided on the product.
The telecommunications functionality of this product may be used in the following EU and EFTA countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
The telephone connector (not available for all products) is intended for connection to analogue telephone
networks.
Products with wireless LAN devices
• Some countries may have specific obligations or special requirements about the operation of Wireless LAN
networks such as indoor use only or restrictions of the channels available. Please make sure that the
country settings of the wireless network are correct.
France
• For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used
indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only
the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements,
see
www.arcep.fr.
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY
Regulatory telecommunication notices
The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
Notice to users of the U.S. telephone network: FCC requirements
•
Notice to users of the Canadian telephone network
•
Notice to users of the German telephone network
•
Australia wired fax statement
Regulatory notices 71
Notice to users of the U.S. telephone network: FCC requirements
Chapter 11
72 Technical information
Notice to users of the Canadian telephone network
Notice to users of the German telephone network
Australia wired fax statement
Regulatory wireless statements
This section contains the following regulatory information pertaining to wireless products:
•
Exposure to radio frequency radiation
•
Notice to users in Brazil
Regulatory notices 73
Notice to users in Mexico
Notice to users in Taiwan
Regulatory notices 75
Chapter 11
76 Technical information
12 Additional fax setup
After completing all the steps in the getting started guide, use the instructions in this section to complete your fax
setup. Keep your getting started guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and services
you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to help you
quickly set up some important fax settings such as the answer mode and fax header information. You can
access these tools through the HP software you installed with the printer. After you run these tools, follow the
procedures in this section to complete your fax setup.
This section contains the following topics:
•
Set up faxing (parallel phone systems)
•
Serial-type fax setup
•
Test fax setup
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system.
• If you do not see your country/region listed in the table, you probably have a serial-type phone system. In
a serial-type phone system, the connector type on your shared telephone equipment (modems, phones,
and answering machines) does not allow a physical connection to the "2-EXT" port on the printer. Instead,
all equipment must be connected at the telephone wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the phone cord that came with
the printer might have an additional wall plug attached to it. This enables you to connect other telecom
devices to the wall jack where you plug in the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
• If your country/region is listed in the table, you probably have a parallel-type telephone system. In a parallel-
type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-
EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord
supplied with the printer to connect it to the telephone wall jack.
Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
Additional fax setup 77
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
This section contains the following topics:
•
Select the correct fax setup for your home or office
•
Case A: Separate fax line (no voice calls received)
•
Case B: Set up the printer with DSL
•
Case C: Set up the printer with a PBX phone system or an ISDN line
•
Case D: Fax with a distinctive ring service on the same line
•
Case E: Shared voice/fax line
•
Case F: Shared voice/fax line with voice mail
•
Case G: Fax line shared with computer modem (no voice calls received)
•
Case H: Shared voice/fax line with computer modem
•
Case I: Shared voice/fax line with answering machine
•
Case J: Shared voice/fax line with computer modem and answering machine
•
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any) share the same phone line
with the printer. This is important because you might need to connect some of your existing office equipment
directly to the printer, and you might also need to change some fax settings before you can fax successfully.
1. Determine if your telephone system is serial or parallel. See
Set up faxing (parallel phone systems).
a. Serial-type telephone system—See
Serial-type fax setup.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
• PBX: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN)
system.
• Distinctive ring service: A distinctive ring service through your telephone company provides multiple
telephone numbers with different ring patterns.
• Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
• Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If you
answer Yes to any of the following questions, you are using a computer dial-up modem:
◦ Do you send and receive faxes directly to and from your computer software applications through
a dial-up connection?
◦ Do you send and receive email messages on your computer through a dial-up connection?
◦ Do you access the Internet from your computer through a dial-up connection?
• Answering machine: An answering machine that answers voice calls at the same phone number you
use for fax calls on the printer.
• Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: If your home or office setup is not described in this section, set up the printer as you would a regular
analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone
wall jack and the other end to the port labeled 1-LINE on the back of the printer. If you use another phone
cord, you might experience problems sending and receiving faxes.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
Chapter 12
78 Additional fax setup
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring
service
Voice
calls
Computer
dial-up
modem
Answering
machine
Voice mail
service
Case A: Separate fax line
(no voice calls received)
Case B: Set up the printer
with DSL
Case C: Set up the printer
with a PBX phone system or
an ISDN line
Case D: Fax with
a distinctive ring service on
the same line
Case E: Shared voice/fax
line
Case F: Shared voice/fax
line with voice mail
Case G: Fax line shared
with computer modem (no
voice calls received)
Case H: Shared voice/fax
line with computer modem
Case I: Shared voice/fax
line with answering machine
Case J: Shared voice/fax
line with computer modem
and answering machine
Case K: Shared voice/fax
line with computer dial-up
modem and voice mail
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Back view of the printer
Set up faxing (parallel phone systems) 79
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with a separate fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The
DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly
with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with
the printer.
Back view of the printer
1 Telephone wall jack
2 DSL (or ADSL) filter and cord supplied by your DSL provider
3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
Chapter 12
80 Additional fax setup
To set up the printer with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL
filter, and then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to
fax successfully. This special phone cord is different from the phone cords you might already have in
your home or office.
As only one phone cord is supplied, you might need to obtain additional phone cords for this setup.
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
• If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that is
designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
• If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn off
the call-waiting tone.
• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
• Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If you do not,
you might not be able to fax successfully. This special phone cord is different from the phone cords you
might already have in your home or office. If the supplied phone cord is too short, you can purchase
a coupler from your local electronics store and extend it.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Set up faxing (parallel phone systems) 81
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple
phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this
section.
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with a distinctive ring service
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax
number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company to
fax calls. For more information, see
Change the answer ring pattern for distinctive ring.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring
setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
Chapter 12
82 Additional fax setup
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment
(or voice mail) on this phone line, set up the printer as described in this section.
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3 Telephone (optional)
To set up the printer with a shared voice/fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
2. Do one of the following:
• If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the
back of the printer, and then connect a phone to this port.
• If you have a serial-type phone system, you might plug your phone directly on top of the printer cable
which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
• If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you need to answer it before the printer answers the call. To set up the printer to answer
calls automatically, turn on the Auto Answer setting.
• If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn off the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you
need to answer the fax call manually.
Set up faxing (parallel phone systems) 83
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in
person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone
company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with voice mail
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
2. Turn off the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Chapter 12
84 Additional fax setup
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
• Set up the printer with a computer dial-up modem
•
Set up the printer with a computer DSL/ADSL modem
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions
for setting up the printer.
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3 Computer with modem
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn on the Auto Answer setting.
Set up faxing (parallel phone systems) 85
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
1 Telephone wall jack
2 Parallel splitter
3DSL/ADSL filter
Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE
port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
4 Computer
5 Computer DSL/ADSL modem
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Chapter 12
86 Additional fax setup
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL filter to the back of the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
3. Connect the DSL filter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
• Shared voice/fax with computer dial-up modem
•
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Example of a parallel splitter
To set up the printer on the same phone line as a computer with two phone ports
Set up faxing (parallel phone systems) 87
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
3 Parallel splitter
4 Computer with modem
5 Telephone
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
• If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you need to answer it before the printer answers the call. To set up the printer to answer
calls automatically, turn on the Auto Answer setting.
• If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn off the Auto Answersetting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you
need to answer the fax call manually.
Chapter 12
88 Additional fax setup
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
1 Telephone wall jack
2 Parallel splitter
3DSL/ADSL filter
4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
5 DSL/ADSL modem
6 Computer
7 Telephone
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Set up faxing (parallel phone systems) 89
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service
need to be connected to additional DSL filters to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect
the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to
fax successfully. This special phone cord is different from phone cords you might already have in your
home or office.
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of
the printer, and then connect a phone to this port.
4. Connect the DSL filter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine
that answers voice calls at this phone number, set up the printer as described in this section.
Back view of the printer
1 Telephone wall jack
2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3Answering machine
4 Telephone (optional)
Chapter 12
90 Additional fax setup
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone
to the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays
your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer
stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using
your computer dial-up modem to send an email or access the Internet.
• Shared voice/fax line with computer dial-up modem and answering machine
•
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Set up faxing (parallel phone systems) 91
Example of a parallel splitter
To set up the printer on the same phone line as a computer with two phone ports
Back view of the printer
1 Telephone wall jack
2 "IN" phone port on your computer
3 "OUT" phone port on your computer
4 Telephone (optional)
5 Answering machine
6 Computer with modem
7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT" on
the back of the computer (the computer dial-up modem).
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
Chapter 12
92 Additional fax setup
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone
to the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays
your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer
stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL filter
4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
5 DSL/ADSL modem
6Computer
7 Answering machine
8 Telephone (optional)
Set up faxing (parallel phone systems) 93
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL/ADSL filter to the printer, you might not be
able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
3. Connect the DSL/ADSL filter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the
back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then play
your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer
stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to
set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in
person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone
company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Chapter 12
94 Additional fax setup
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and
the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-
up modem to send an email or access the Internet.
There are two different ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
• If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as
shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.)
Example of a parallel splitter
• If your computer has two phone ports, set up the printer as follows:
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port
You might need to connect the supplied phone cord to the adapter provided for your
country/region.
3 Computer with modem
4 Telephone
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
Set up faxing (parallel phone systems) 95
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is different from the phone cords you might already
have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn off the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration
web site for your country/region.
Austria www.hp.com/at/faxconfig
Germany
www.hp.com/de/faxconfig
Switzerland (French)
www.hp.com/ch/fr/faxconfig
Switzerland (German)
www.hp.com/ch/de/faxconfig
United Kingdom
www.hp.com/uk/faxconfig
Finland
www.hp.fi/faxconfig
Denmark
www.hp.dk/faxconfig
Sweden
www.hp.se/faxconfig
Norway
www.hp.no/faxconfig
Netherlands
www.hp.nl/faxconfig
Belgium (Dutch)
www.hp.be/nl/faxconfig
Belgium (French)
www.hp.be/fr/faxconfig
Portugal
www.hp.pt/faxconfig
Spain
www.hp.es/faxconfig
France
www.hp.com/fr/faxconfig
Ireland
www.hp.com/ie/faxconfig
Italy
www.hp.com/it/faxconfig
Chapter 12
96 Additional fax setup
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the printer
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix
the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before starting
the test.
3. From the Home screen, touch Fax, and then touch Settings.
4. Touch Tools, and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.
5. Review the report.
• If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
Test fax setup 97
Chapter 12
98 Additional fax setup
Index
Symbols/Numerics
10 x 15 cm photo paper
specifications 62
A
ADSL, fax setup with
parallel phone systems 80
after the support period 56
answer ring pattern
change 35
parallel phone systems 82
answering machine
set up with fax (parallel phone
systems) 90
set up with fax and modem 91
automatic fax reduction 31
B
backup fax 30
baud rate 36
black and white pages
fax 25
blocked fax numbers
set up 31
buttons, control panel 6
C
cancel
scheduled fax 28
clear
fax logs 39
computer modem
shared with fax (parallel phone
systems) 85
shared with fax and answering
machine (parallel phone
systems) 91
shared with fax and voice line
(parallel phone systems) 87
shared with fax and voice mail
(parallel phone systems) 94
confirmation reports, fax 38
control panel
buttons 6
features 6
copy
specifications 63
customer support
warranty 57
D
dial type, setting 35
dial-up modem
shared with fax (parallel phone
systems) 85
shared with fax and answering
machine (parallel phone
systems) 91
shared with fax and voice line
(parallel phone systems) 87
shared with fax and voice mail
(parallel phone systems) 94
distinctive ringing
change 35
parallel phone systems 82
DSL, fax setup with
parallel phone systems 80
E
ECM. See error correction mode
envelopes
specifications 62
environment
Environmental product stewardship
program 63
environmental specifications 62
error correction mode 28
error reports, fax 38
F
fax
answer mode 34
answering machine and modem,
shared with (parallel phone
systems) 91
answering machine, set up (parallel
phone systems) 90
auto answer 34
backup fax 30
blocking numbers 31
confirmation reports 38
dial type, setting 35
distinctive ringing setup (parallel
phone systems) 82
distinctive ringing, change pattern
35
DSL, set up (parallel phone
systems) 80
error correction mode 28
error reports 38
forwarding 31
header 34
Internet Protocol, over 37
ISDN line, set up (parallel phone
systems) 81
log, clear 39
log, print 38
manual receive 29
modem and answering machine,
shared with (parallel phone
systems) 91
modem and voice line, shared with
(parallel phone systems) 87
modem and voice mail, shared with
(parallel phone systems) 94
modem, shared with (parallel phone
systems) 85
monitor dialing 27
paper size 31
parallel phone systems 77
PBX system, set up (parallel phone
systems) 81
print last transaction details 39
receive 29
redial options 35
reduction 31
reports 37
reprint 30
rings to answer 34
schedule 28
send 25
separate line setup (parallel phone
systems) 79
settings, change 33
setup types 78
shared phone line setup (parallel
phone systems) 83
sound volume 36
speed 36
test setup 97
voice mail, set up (parallel phone
systems) 84
Fax screen 7
FoIP 37
forwarding faxes 31
H
header, fax 34
I
interface card 47, 48
Internet Protocol
fax, using 37
ISDN line, set up with fax
parallel phone systems 81
J
junk fax mode 31
L
labels
specifications 62
legal paper
specifications 62
letter paper
specifications 62
log, fax
print 38
99
M
manual faxing
receive 29
send 26, 27
memory
reprint faxes 30
save faxes 30
modem
shared with fax (parallel phone
systems) 85
shared with fax and answering
machine (parallel phone
systems) 91
shared with fax and voice line
(parallel phone systems) 87
shared with fax and voice mail
(parallel phone systems) 94
monitor dialing 27
N
network
interface card 47, 48
P
paper
size, set for fax 31
specifications 62
parallel phone systems
answering machine setup 90
countries/regions with 77
distinctive ringing setup 82
DSL setup 80
ISDN setup 81
modem and answering machine
setup 91
modem and voice mail setup 94
modem setup 85
modem shared with voice line
setup 87
PBX setup 81
separate line setup 79
setup types 78
shared line setup 83
PBX system, set up with fax
parallel phone systems 81
phone line, answer ring pattern 35
phone support 56
phone support period
period for support 56
phone, fax from
receive 29
send, 26
photo paper
specifications 62
print
fax logs 38
fax reports 37
faxes 30
last fax details 39
specifications 63
printer control panel
send faxes 25
pulse dialing 35
R
receive faxes
auto answer mode 34
automatically 29
blocking numbers 31
forwarding 31
manually 29
rings to answer 34
recycle
ink cartridges 64
redial options, setting 35
reduce fax 31
regulatory notices
regulatory model identification
number 69
wireless statements 73
regulatory telecom notices 71
reports
confirmation, fax 38
error, fax 38
reprint
faxes from memory 30
rings to answer 34
S
save
faxes in memory 30
scan
scan specifications 63
schedule fax 28
send faxes
basic fax 25
manually 26
memory, from 27
monitor dialing 27
schedule 28
serial phone systems
countries/regions with 77
setup types 78
settings
speed, fax 36
volume, fax 36
setup
answering machine (parallel phone
systems) 90
answering machine and modem
(parallel phone systems) 91
computer modem (parallel phone
systems) 85
computer modem and answering
machine (parallel phone
systems) 91
computer modem and voice line
(parallel phone systems) 87
computer modem and voice mail
(parallel phone systems) 94
distinctive ringing 35
distinctive ringing (parallel phone
systems) 82
DSL (parallel phone systems) 80
fax scenarios 78
fax, with parallel phone systems 77
ISDN line (parallel phone systems)
81
PBX system (parallel phone
systems) 81
separate fax line (parallel phone
systems) 79
shared phone line (parallel phone
systems) 83
test fax 97
voice mail (parallel phone systems)
84
voice mail and computer modem
(parallel phone systems) 94
speed dial
send fax 25
subscriber identification code 34
system requirements 62
T
technical information
copy specifications 63
environmental specifications 62
paper specifications 62
print specifications 63
scan specifications 63
system requirements 62
telephone line, answer ring pattern 35
telephone, fax from
receive 29
send 26
tests, fax
setup 97
tone dialing 35
transparencies
specifications 62
V
voice mail
set up with fax (parallel phone
systems) 84
set up with fax and computer modem
(parallel phone systems) 94
volume
fax sounds 36
W
warranty 57
100
